Returns and exchanges policy
Returns and Exchanges
Zipper-Boots does not accept size or model exchanges. You will need to make a return and place a new order.
REQUIREMENTS FOR RETURNS
Any product purchased on the Zipper-Boots website may be returned within 15 days from the date of receipt of the product.
The product must be returned in perfect condition. Shipping and returns are free of charge in Spain and Portugal (for all other countries please refer to our shipping table).
In order for Zipper-Boots to accept a return, the following requirements must be met:
The product must be returned in perfect condition.
The product must be returned in the same condition in which it was delivered, including the product box and the initial contents of the box (boots and extra shaft, if purchased).
Zipper-Boots shall have the right to refuse any return in the event that the above requirements are not met.
Within 24 working hours a courier will pick up the package at the address indicated in the order. If the courier is unable to pick up the package because the customer is absent, the customer must deposit the package at the courier's office in his area (Zipper-Boots will provide the address). One pick-up per order will be arranged free of charge. If a second pick-up is requested on the same order, the shipping costs will be charged to the customer.
REFUND OF THE AMOUNT
Once the product is received and reviewed, when the return has been approved and authorized, you will receive a confirmation email indicating that the amount of the product or products to be returned will be paid by the same method of payment used. The initial shipping costs and taxes and / or customs will not be refunded. The amount will be reflected in your account within approximately 7-10 working days from the moment you have received the return confirmation email and depending on the conditions of each bank.
We do not accept size or model exchanges. You must make a return and place a new order.
Any item purchased at Zipper-Boots can be returned within 15 calendar days from the date of receipt of the product. Free shipping and returns in Spain and Portugal. (For all other countries please consult our shipping table).
Under no circumstances will Zipper-Boots be responsible for any costs incurred by customs or any possible customs hold.
Shipments to destinations that require customs clearance may require an additional day.
Once the collection has been processed, a courier will pick up the package at the indicated address within 24 working hours. Once we receive the return in our warehouse we will refund the amount of the boots by the same payment method (between 7-10 working days depending on the bank).
You must return your Zipper-Boots in perfect condition, inside their box and in turn inside the transport box with which we delivered them to you. The boots must be returned in the same condition in which they were delivered to you, with all the accessories (tall boot and extra shaft), and the box must not be written on or painted.